Due to the nature of digital products, we generally cannot offer refunds once a purchase is complete. This is because you receive immediate access to the digital product and may download it to your device.

If you experience a problem with a digital product, such as a missing, incorrect, or corrupted file, please contact us and we’ll work to resolve the issue.

Pro Membership

Your first Pro Membership purchase, whether monthly or annual, includes a 30-day money-back guarantee.

Give the Pro practice system a fair try. If it isn’t helping you make progress, email learn@jgmusiclessons.com within 30 days of your first purchase to request a refund of that initial membership payment.

The guarantee no longer applies if you download more than five included lesson PDFs or ebooks, or redeem any monthly Pro Credit for a song or chart.

The 30-day guarantee applies only when you join Pro for the first time. It does not cover renewal payments or future memberships if you cancel and rejoin.

We encourage you to review product descriptions and membership details before making a purchase.

If you have any questions, experience a problem with a purchase, or would like to request a refund under the Pro guarantee, please contact us at: learn@jgmusiclessons.com