Due to the nature of digital products, we generally cannot offer refunds once a purchase is complete. This is because you receive immediate access to the digital product and may download it to your device.

If you experience a problem with a digital product, such as a missing, incorrect, or corrupted file, please contact us and we’ll work to resolve the issue.

Pro Membership

New Pro members are covered by a 30-day progress guarantee on their first Pro Membership purchase, whether they choose the monthly or annual plan.

If you join Pro, use the membership, and decide within your first 30 days that it isn’t helping you make progress, you may request a refund of your initial membership payment.

The 30-day guarantee does not apply if you have downloaded more than two store products included with your membership or redeemed your monthly Pro download coupons.

The guarantee applies only to your first Pro Membership purchase. Renewals, recurring payments, and memberships started after a previous Pro Membership are not eligible for the 30-day guarantee.

We encourage you to review product descriptions and membership details before making a purchase.

If you have any questions, experience a problem with a purchase, or would like to request a refund under the Pro guarantee, please contact us at: learn@jgmusiclessons.com